- Have my password mailed to the address they had one file for me
- Answer a series of questions drawn from "public databases" and get a password now.
Being impatient, I chose option 2. I was then asked a series of questions.
- Which of a list of addresses (that included my mom's) I was associated with
- Which of a list of cars (including a truck that was my dad's) I was associated with
- What city my brother Tom lives in
- What month my brother Pat was born in
- What age range best described my mother.
Think about that. From knowing who I was (they have my name, address, and SSN at the very least), they were able to glean slightly more about my family than I even know, since I couldn't remember when Pat was born. (There's a lot of us. Cut me some slack.) So I have to wait for my password to come in the mail. This happened in an automated fashion, and it took about... 7 seconds? Maybe 10?
It was disconcerting.